Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

Capital Quest Group LLC (“Capital Quest Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how we handle SMS communications and consent when you visit our website, submit a form, communicate with us, or use our excess funds recovery services.

1. Information We Collect

We collect information that helps us respond to inquiries, evaluate potential excess funds claims, and provide our services.

Information You Provide

This may include:

• First and last name
• Email address
• Phone number
• Mailing address
• Property address
• Property and sale information
• Claim or case details
• Documents you provide
• Messages submitted through our website
• Communication preferences
• Marketing SMS consent status
• Non-marketing SMS consent status
• Date, time, and source of SMS consent

Providing a phone number and consenting to SMS messages are optional.

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Date and time of your visit
• Referring website or source
• Website interactions

We may use cookies, analytics tools, and similar technologies to collect this information.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiry
• Evaluate whether excess funds may exist
• Verify your connection to a property or claim
• Provide excess funds recovery services
• Prepare or process claim documents
• Communicate about your inquiry or claim
• Provide claim status updates
• Send document notifications
• Send appointment updates and reminders
• Provide customer support
• Send marketing or promotional messages when you separately opt in
• Coordinate with attorneys, courts, trustees, counties, and government offices
• Maintain business, communication, and consent records
• Improve our website and customer experience
• Analyze website performance
• Prevent fraud or unauthorized activity
• Comply with legal requirements

We do not sell or rent your personal information.

3. SMS Communications and Consent

Capital Quest Group LLC offers optional SMS communications.

Our website provides separate consent choices for marketing SMS messages and non-marketing SMS messages.

Both SMS consent checkboxes are optional and unchecked by default.

Providing your phone number or submitting a website form does not automatically enroll you in SMS messaging.

Consent to receive SMS messages is not a condition of purchasing or using our services.

Marketing SMS Messages

If you separately opt in to marketing SMS messages, Capital Quest Group LLC may send occasional promotional or marketing messages regarding our services, offers, or related opportunities.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP.

Non-Marketing SMS Messages

If you separately opt in to non-marketing SMS messages, Capital Quest Group LLC may send messages related to your inquiry or services, including:

• Case status updates
• Claim updates
• Document notifications
• Appointment updates
• Appointment reminders
• Customer care or support communications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP.

Separate Consent Choices

Consent to marketing SMS messages and consent to non-marketing SMS messages are treated separately.

You may choose to:

• Opt in to marketing messages only
• Opt in to non-marketing messages only
• Opt in to both
• Opt in to neither

You may submit an inquiry and use our services without agreeing to either type of SMS communication.

SMS Opt-Out

You may opt out of SMS messaging at any time by replying STOP.

After replying STOP, you may receive a final confirmation message.

You will not receive additional messages under that SMS program unless you opt in again.

SMS Help

For assistance, reply HELP to a message from us.

You may also contact us at:

Email: info@capitalquestgroup.com
Phone: (402) 923-7900

4. Mobile Information and SMS Consent Data

We do not sell, rent, share, or otherwise disclose mobile information to third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information includes mobile phone numbers and information associated with SMS communications.

SMS opt-in information and consent records are also protected.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

We may use service providers that support the technical delivery of communications, such as communication platforms, CRM systems, hosting providers, or messaging infrastructure providers. These providers may process information only as necessary to perform services on our behalf.

We maintain records of SMS consent when reasonably necessary to document when, where, and how consent was provided.

5. How We Share Information

Recovering excess funds may require us to work with other parties.

We may share personal information when reasonably necessary:

• With county clerks, courts, trustees, and government offices
• With licensed attorneys or legal professionals assisting with a claim
• With service providers supporting our website, CRM, communications, scheduling, document storage, hosting, analytics, security, or customer service
• When you specifically request or authorize the disclosure
• When required by law, subpoena, court order, or government request
• To investigate suspected fraud or misuse
• To protect our rights, clients, employees, or business

Service providers may only use information as necessary to perform services on our behalf and are expected to protect its confidentiality.

We do not share personal information with advertising networks, data brokers, or unrelated third parties for their own marketing purposes.

All categories described in this section exclude text messaging originator opt-in data and consent from sharing for third-party marketing or promotional purposes.

6. Cookies, Tracking Technologies, and Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Understand website traffic
• Analyze website performance
• Remember preferences
• Improve user experience
• Understand how visitors interact with our website
• Detect technical or security problems

These technologies may collect information such as:

• Browser type
• Device information
• IP address
• Pages visited
• Time spent on the website
• Referral sources
• Website interactions

We may use trusted third-party tools such as analytics services, CRM platforms, communication tools, scheduling systems, and similar technologies to support our business operations.

You may disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

• Secure website hosting
• Encryption during transmission
• Access controls
• Restricted access to client information
• Security monitoring
• Authentication measures
• Confidentiality requirements for service providers

No online system can be guaranteed to be completely secure. We take reasonable steps to protect information under our control.

8. Your Privacy Rights and Choices

Depending on applicable law, you may ask us to:

• Provide access to personal information we hold about you
• Correct inaccurate information
• Delete information we are no longer required to retain
• Update your contact information
• Withdraw consent
• Opt out of marketing communications
• Stop SMS communications

To make a privacy request, contact us at:

info@capitalquestgroup.com

We may need to verify your identity before completing certain requests.

We may retain information when required by law or when reasonably necessary for claim, consent, accounting, fraud prevention, or legal records.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Evaluate potential claims
• Process claims
• Provide requested services
• Maintain communication records
• Maintain SMS consent and opt-out records
• Meet legal, tax, accounting, or regulatory requirements
• Resolve disputes
• Enforce agreements
• Prevent fraud or misuse

When information is no longer reasonably needed, we may delete, destroy, or de-identify it.

10. Children’s Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from anyone under 18.

If we learn that a minor has provided personal information to us, we will take reasonable steps to delete it.

11. Third-Party Services and Websites

Our website and business operations may use third-party service providers, including:

• CRM platforms
• Communication systems
• Website hosting providers
• Scheduling software
• Analytics services
• Document management systems
• Customer support tools

These providers may process information as necessary to provide services on our behalf.

Our website may also contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or availability of third-party websites. You should review their privacy policies before providing information.

12. Privacy Policy Availability

This Privacy Policy is publicly available on our website.

A link to this Privacy Policy is also provided near the SMS consent options on our website form so users can review our privacy practices before choosing whether to opt in.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, technologies, or legal obligations change.

When we make changes, we will post the revised policy on this page and update the “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy, our SMS program, or how we handle your information, contact us at:

Capital Quest Group LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States

Email: info@capitalquestgroup.com
Phone: (402) 923-7900
Website: https://capitalquestgroup.com/